Delivery / Timing method
Our standard method of shipment in the U.S.is UPS Ground, and will typically arrive 3-7 business days after the order has been completed. Average number of days may vary based upon destination. We reserve the right to use the best available shipping service to complete your order.
Outside the United States:
International orders are normally shipped using USPS Express, and will typically arrive 4-6 business days after the order has been completed. Average number of days may vary based upon destination and customs. We reserve the right to use the best available shipping service to complete your order. Faster methods of shipping may be available at additional costs, depending on destination. It is our goal to provide you with timely service, but please note that ALL shipping times are estimates, and are calculated from the completion of your order. Please contact us at firstname.lastname@example.org for more information.
Warranty and Return Policy
All new pickups are guaranteed to be free from manufacturing defects. The warranty applies only to the original purchaser. All pickups are thoroughly tested at various stages along the manufacturing process. We back up any work we do, and want a chance to fix a problem if one occurs.
If you have purchased the pickup through a dealer, please contact them directly for handling warranty-related matters.
Pickups purchased pre-installed as "Original Equipment" on manufacturer's guitars must be handled directly with the original guitar manufacturer.
Disconnecting the leads at the pickup or removing the coil tape will void the warranty. Breaking the solder joint on pickups with metal covers will void the warranty. Obvious abuse, misuse, or other alteration of the pickup will also void the warranty.
If you have an item that is under warranty and needs to be returned, please click here to download and print an RMA form.