All new pickups are guaranteed to be free from manufacturing defects for a period of two-years. The warranty applies only to the original purchaser.
All pickups are thoroughly tested at various stages along the manufacturing process. We back up any work we do and want a chance to fix a problem if one occurs.
If you have purchased the pickup through a dealer, please contact them directly for handling warranty-related matters.
Pickups purchased pre-installed as "Original Equipment" on manufacturer's guitars must be handled directly with the original guitar manufacturer.
Disconnecting the leads at the pickup or removing the coil tape will void the warranty. Breaking the solder joint on pickups with metal covers will void the warranty. Obvious abuse, misuse, or other alteration of the pickup will also void the warranty.
Lollar Return/Exchange Policy
Pickups purchased directly from us may be exchanged or returned for up to 30 days. Pickups must be in as new condition and not altered or damaged in any way. No returns on custom builds. We cannot be responsible for any mistakes or damages made by any installer or technician.
If the leads have been cut, there is a $10 per pickup re-lead fee. If a cover has been scratched, there is a $10 replacement fee plus the cost of the cover (which varies, depending on the type of cover).
If you have purchased the pickups through a dealer, exchanges are subject to the dealer's in-house exchange policy.
We do not exchange pickups that have been purchased pre-installed as "Original Equipment" (OEM) on other guitar manufacturer's guitars.
No returns on shims.
All shipping costs will be the responsibility of the customer.
Please follow these steps: